Please note the published rates for half board stays on December 24th and 31st include a mandatory fee for the gala dinner held on that evening.CHALET CANCELLATION POLICY 2024-2025If the reservation is canceled or modified less than 30 days before the day of arrival, 100% of the total amount of the stay will be charged. Payment for the first night must be made at the time of booking.Room Check-in Time: from 3:00 p.m., we guarantee entry. Room Check-out Time: 12:00H. All rates include 10% VAT. The hotel has a restaurant. The reservation price includes accommodation in the indicated regime. (Does not include drinks at lunch or dinner) and includes the services that are expressly contracted. Children from 2 to 11 years old included are considered children for the purposes of reservations. From 12 years old they will be considered adults. Extra bed on request. Babies from 0 to 2 years old are only possible in two rooms. It is necessary to request availability for reservations with a crib. Pets are not allowed. We are at your disposal.THESE AMOUNTS WOULD ONLY BE RETURNED IN THE HYPOTHETICAL CASE THAT IT WAS THE HOTEL WHO COULD NOT PROVIDE THE CONTRACTED SERVICE.IF THE RESERVATION IS FOUND DURING THE CANCELLATION POLICY PERIOD THE DEPOSIT WILL NOT BE RETURNED IN ANY CASE, NOR WILL IT ADMIT CHANGE OF DATES OR SITUATIONS DERIVED FROM ILLNESS. ONCE IT IS IN THE CANCELLATION POLICY PERIOD, THE RESERVATION IS AUTOMATICALLY NON-REFUNDABLE WITH THE CONDITIONS MARKED ACCORDING TO THE DATESIf there are changes to the policies, the hotel will give prior notice.客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意,特殊要求將視實際狀況安排,有可能會產生額外費用。請提前告知您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方,或透過確認函上提供的聯絡資料直接與住宿處聯繫。