Guests with children must inform the property at time of booking. Please specify how many children will be staying with you and their respective ages in the special request box.Please note that extra charges apply to baby cots per night.Please inform the property in advance to request an extra bed for your room. Please also indicate the correct number of guests staying at the time of booking.A shuttle is provided during the winter on weekdays according to the following schedule. Please contact the property directly for details.From Karuizawa Station North Exit to the hotel: 10:15 / 11:15 / 15:30 / 17:30From the hotel to Karuizawa Station North Exit: 10:00 / 11:00 / 15:15 / 17:15Please note that guests may be required to wait for the next shuttle if the shuttle reaches its maximum passenger occupancy.There is no lift and guests must walk up stairs to reach their rooms.Please note, check-in at 14:00 will change to 15:00 from April 2020.